Check your shipment status and download proof of delivery
If you have a tracking number and need to know where your package is, or if you need a signed proof of delivery (POD) for your records, this page is for you. Use the tracking lookup tool to get real-time delivery status updates and access available POD documents.
This service is designed for customers who already have a tracking number and want to quickly check the latest status or retrieve a delivery confirmation. Whether you're a sender or a recipient, you can use this page to stay informed.
How to track your shipment
Go to the /tracking page and enter your tracking number in the search field. Our system will automatically detect the carrier (e.g., DHL, UPS, FedEx) and show you the latest tracking events, including the current status and estimated delivery date.
If you have multiple shipments, you can track them one by one. For the most accurate results, make sure the tracking number is entered correctly and matches the carrier's format. If you need help finding your tracking number, check your shipping confirmation email or your SendLabel account.
Understanding proof of delivery (POD)
Proof of delivery (POD) is a document that confirms a package was delivered, including the delivery date, time, and recipient's signature. POD is often required for dispute resolution, accounting, or record-keeping.
POD availability depends on the carrier and the service level. For many shipments, POD can be downloaded directly from the tracking page once the package is marked as delivered. Look for the 'Download POD' button next to the delivery status.
If the POD button is not available, it may be because the carrier does not provide electronic POD for that service, or the delivery is too recent. In such cases, you can contact our support team for assistance.
Frequently asked questions
Why can't I find my tracking results? - Double-check that you entered the correct tracking number. If the number is correct but no results appear, the shipment may not be scanned yet, or the carrier may not have updated the system. Try again later or contact support.
Why is the POD button not working? - POD is only available for shipments that have been delivered and for which the carrier provides electronic proof. If the button is greyed out, it means POD is not available for this shipment. You can request a manual POD from our support team.
Do you support all carriers? - We support major carriers like DHL, UPS, FedEx, and USPS. However, POD availability varies by carrier and service. Check the tracking page for specific options.
What should I do if I can't download the POD? - If you need a POD but cannot download it, please contact our support team with your tracking number. We will do our best to obtain the document from the carrier.
Need more help?
If you have any questions about your shipment or need further assistance, visit our /help page for detailed guides and contact options. For new shipments, you can create a shipment from /shipments/new.
For immediate tracking, go to /tracking now and enter your tracking number to get the latest status and download your POD if available.